How can we help?
Get an answer right away from our assistant, or message a person on our team at support@sellerslides.com.
Common questions
- How do credits work?
- One credit makes one finished video, without the preview watermark. Free-trial videos carry a small “Made with SellerSlides” mark; after you buy any pack, they don't. Previewing, trying styles and hearing the voice are free. Credit packs are one-time purchases on the Credits page; there's no subscription.
- My video failed. Did I lose a credit?
- No. If a video fails to render, its credit comes back to your account automatically. Try again, perhaps with fewer photos or a shorter length. If it keeps failing, message us.
- I paid, but my credits didn't show up.
- Refresh the page first. If they're still missing after a few minutes, message our team with the email you paid with, and we'll sort it out.
- Which marketplaces can I use?
- Any of them. Paste a listing link on Home: Poshmark, Vinted and most online shops open straight in the Studio with their photos and details. eBay, Etsy, Mercari, Depop and others don't let apps read their listings, so for those you add your photos and a few details (about a minute) and the video works the same. You can also make a video from your photos with no link at all. To bring in a whole closet at once, link your Poshmark closet (US or Canada) in My Store.
- How do I save a video to my phone?
- On iPhone, tap Save to Photos, then choose Save Video. On Android, tap Save video; it appears in your Gallery or Google Photos. On a computer, tap Download.
- How do I reorder photos on my phone?
- In the Studio's Photos tool, press and hold a photo for a moment, then drag it to its new spot. Tap the × to leave a photo out.
- How do I sign in? I don't have a password.
- Enter your email on the sign-in page and choose “Email me a sign-in code”. We'll email you a 6-digit code; type it in and you're in. Check “Trust this device” to stay signed in for 30 days. Prefer a password? Choose “Use my password instead”, then “Forgot password?” to set one. If the email doesn't arrive, check your spam folder or message our team.
- Can I get a refund?
- Failed videos are refunded automatically. For anything else, message our team and we'll look at it with you.